Refund and Return Policy
Effective Date: October 7, 2024
At Designer Fashion Events, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and return policy.
1. Eligibility for Returns
You may return eligible items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be:
- Unused and in the original packaging.
- Accompanied by a proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized products.
- Gift cards.
- Sale items marked as final sale.
3. Return Process
To initiate a return, please contact our customer support team at (983) 474-2366 or via email at into@designerfashionevents.com. We will provide you with a return authorization number and instructions for returning your item.
4. Shipping Costs
You will be responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and applied to your original payment method within 7-10 business days. Please note that it may take additional time for your bank to process the transaction.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at (983) 474-2366 or into@designerfashionevents.com. We will work with you to resolve the issue and may provide a replacement or refund.
For more information, please visit our website: designerfashionevents.com.
